January 23, 2021
Recruiting new customers is of course fantastic, but if you then open the back door wide, it will be of very little use to you. We have listed a number of useful tools to take your customer service to a higher level.
1. Bet on call center software
2. Make sure your email support is streamlined
After the telephone, email is the most popular. Customers expect an answer within 6 hours after sending their email at the latest. A helpdesk tool will quickly prove indispensable for a growing company. With a service tool or ticketing system such as Zendesk you can assign tasks, priorities, employees, tags and so on. This will undoubtedly increase the quality of your customer support.
3. Live chat software
More and more companies are opting for a live chat solution on their website. Younger customers, in particular, are increasingly making use of this. The advantage is that an experienced help desk staff can help several customers at the same time. Plus, you can solve problems in real time. You can also opt for a combination with an automated chatbot. Meanwhile, there are dozens of solutions on the market that enable live chat.
4. Social media support
Customers today also expect to receive answers to questions they ask via Instagram and Facebook. Here too, there are many tools, such as Hootsuite to support this process. With such tools you can also schedule posts and monitor your content agenda. Useful!
Questioning your customers every now and then and inquiring about their satisfaction is always a good idea. There are many tools that allow you to easily conduct online surveys. SurveyMonkey, Typeform and Jotform are examples of this.
No idea what tools you need to boost your customer service? Give us a call. Our advisers are not only at home with the cheapest telecom rates, they are also happy to help you set up your systems. Make an appointment and take the first step towards affordable and efficient customer service.
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